Thank you for shopping at Nextlappc.com.
We take pride in offering quality refurbished laptops and accessories.
This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made through our website https://nextlappc.com.
🔹 1. Eligibility for Returns
We accept returns under the following conditions:
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The product received is defective, damaged, or not as described.
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You notify us within 7 days of receiving the product.
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The item must be in original condition, with all accessories, packaging, and invoice.
Returns requested after 7 days of delivery may not be accepted.
🔹 2. Items Not Eligible for Return
We do not accept returns for:
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Products damaged due to misuse or improper handling
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Software or license keys once activated
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Accessories (e.g., chargers, cables) unless defective on arrival
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Products with signs of tampering or physical damage after delivery
🔹 3. Return Process
To request a return:
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Email us at info@nextlappc.com with:
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Order ID
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Reason for return
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Photos or video of the product (if defective)
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Our team will review and respond within 24–48 hours.
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If approved, we’ll share the return shipping details or arrange pickup depending on your location.
Please ensure the product is packed securely to avoid damage during return transit.
🔹 4. Inspection & Approval
Once we receive the returned item, our technical team will inspect it.
After inspection, one of the following actions will be taken:
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✅ Replacement (if stock available)
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💰 Refund (if replacement not available)
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❌ Rejection (if the item is not eligible for return)
🔹 5. Refund Timelines
If your refund is approved:
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It will be processed within 5–7 working days.
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Refunds will be credited to your original payment method (Razorpay, PayPal, UPI, etc.).
Please note: Refund timelines depend on your bank or payment provider.
🔹 6. Shipping Costs
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If the return is due to our error (wrong or defective product), we’ll cover the shipping cost.
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For all other cases (like customer preference change), return shipping costs will be borne by the customer.
🔹 7. Exchange Policy
Exchanges are available only for the same model or product category, subject to stock availability.
🔹 8. Contact Us
For any return or refund-related questions, please contact us at:
Nextlappc.com
📧 Email: info@nextlappc.com
🌐 Website: https://nextlappc.com